Our Policies

Terms & Conditions

Meanings of words used by us
"UK PC GAMING"
"Agreement" is a reference to these Terms and Conditions, the Returns Policy, the Privacy Policy and any order form and payment instructions provided to you (Customer)
"Customer", "you", "your" and "yours" means you the person using this Website ordering Goods or Services
"Goods" or "Products" means the personal computer or laptop which you have ordered from us and any other hardware or software products ordered by you which are set out in your order form
"Service" or "Services" means the home installation service that we offer to our customers. The exact details of which are dependent on the level of service which is selected
"Terms and Conditions" means this document and any updates to the document which are displayed on our Website
"we", "us" and "our" are references to UK PC Gaming
"Website" is a reference to the website, UK PC Gaming which is run and operated by us and on which these Terms and Conditions are displayed.
Please note our "New Build Computers" are built to order, the timeframe shown in business days is the total build time (not including dispatch and shipping times). 

This website is operated by Danny French, should you need to, you can get in touch via email at info@ukpcgaming.com

Shipping Policy

All orders are processed within 1 to 3 business days* (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

*Orders from our "New Build Computers" are built to order. There will be additional time required to build & test the system prior to shipping this will generally be no longer that 7 working days (this does not include shipping times).

Our refurbished systems are pre-built and tested, ready for shipping. There may be exceptions to this, if this is the case, we will display this in the systems specs on the systems individual page. An estimated 2 days will be required to build and test these systems expect in busy times (in which case we will display the estimated delay at the top of our home page).

Domestic Shipping Rates and Estimates

All of our orders come with free shipping and you should receive your order within 48 hours of dispatch. Please note that once an order has been marked as dispatched the order cannot be cancelled and the item will have to be returned for a refund. We are not responsible for delays to deliveries, however where possible we will assist with communications with the couriers. For the avoidance of doubt, no shipping refunds will be issued for delayed orders.

Local Delivery

Depending on your location, you may be offered (at our discretion) the option of having your order hand delivered which will include setup if requested at no additional cost. This will only include a basic installation at a desk to show that the computer is working (if no monitors are available, the system will be connected to the mains and turned on to show that it is working). 

You are not able to refuse the item because "you have changed your mind" for a full refund unless the item does not meet the specifications as advertised on our website or is faulty, at which point a replacement system may be offered instead of a refund. Refused orders will incur a £50 penalty.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@email.com with your name and order number, and we will look into it for you.

Shipping to P.O. Boxes

Please note that we do not ship to P.O Boxes, we only ship to residential/ business addresses. Orders to a P.O. Box will be cancelled without warning.

International Shipping

We only ship to the UK Mainland, Orders shipped to international freight forwarders will be cancelled.

Returns

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@ukpcgaming.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Refund Policy
If you suspect that the Goods are faulty and wish to return them you must contact us within 72 hours of discovering the fault and submit an RMA (Return Material Authorisation) request. We will examine the returned Product and if you are entitled, we will notify you of your options to either, repair, replace or refund via e-mail within a reasonable period of time. We will usually process your elected repair, replacement or refund as soon as possible and, in any case, within 30 days of the day you confirm whether you opt for repair or replacement, or within 14 days of the day you opt for a refund for the defective Product.

Except in the case of faulty or miss-described goods, if you do not return the goods as required, we may charge you a sum not exceeding the direct costs of recovering the goods. All original items delivered must be returned with the refund request. This includes but is not limited to welcome packs, software discs, cables, digital download codes such as games, chassis accessories and peripherals.

When you return goods using your own delivery method within the UK, where goods are found to be defective we will refund up to £10 of the cost incurred by you. This will only be refunded upon the receipt of proof of the carriage costs. If you decide to use your own courier, we will not be held liable for any damages not previously reported by the consumer. we will also not be responsible for chasing the courier for compensation for the damage caused. You will also be charged to replace any other damaged parts before the system is returned to you. If you do not pay these charges within 14 working days, the system will not be returned to you and you will be refunded the purchase cost, minus the cost to return the system to its "new condition", this includes depreciation in the value of the goods.

When returning goods under the 14 day cooling off period, if the goods are not in a resaleable condition or if the goods have been unnecessarily handled we reserve the right to offer only a partial refund.

For refunds, we will make the reimbursement without undue delay, and not later than:
14 days after the day we receive back from you any goods supplied, or
(if earlier) 14 days after the day you provide evidence that you have returned the goods, or
if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

Warranty

01. In addition to any warranty that you may have purchased with your Goods, all Goods that we supply are warranted free from defects for 12 months from the date of supply. This warranty does not affect your statutory rights as a consumer.

02. Goods found by us to be defective during the warranty period will be repaired or replaced with an item of an equal or better performance and equal or better value at the time a return material authorisation (“RMA”) is generated. All Products being returned under warranty must have been issued with a valid RMA number. Any goods received by us without a valid RMA number will be rejected and returned to sender.

03. This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party (e.g. not using a surge protector), use otherwise than as recommended by us or the manufacturer (e.g. in an unventilated / hot or dusty environment), failure to follow the manufacturer's instructions, or any alteration or repair carried out without the manufacturer's approval.

04. We cannot be held responsible for loss of data, or need to remind you about backing up your data. Your data is your responsibility and you should take all necessary precautions to reinstate if a loss occurs. It is possible that hard drives and/or solid state drives may be formatted or replaced when returned under warranty regardless of any correspondence stating otherwise.

05. Should you take any goods purchased from us to a 3rd party and have them attempt to diagnose or repair a fault on the computer, you may VOID all warranties on the order and we will not cover the costs of any onsite or call out charges as we do not provide or charge you for onsite warranties. If you have any problems with your order you must contact us for advice and if necessary obtain an RMA number and return the item to us through the specified returns procedure.

06. In the event of any failure of software or hardware, we will not be held liable to replace, re-install or compensate for any software that is lost, damaged or corrupted. This exclusively applies to software provided free of charge by us or any third party software that was installed by you.

Privacy Policy
Our third party service providers may collect information to provide better services to all our users — from figuring out basic stuff like which language you speak, to more complex things like which ads you’ll find most useful, the people who matter most to you online, or which YouTube videos you might like. The information Google collects, and how that information is used, depends on how you use our services and how you manage your privacy controls. When you’re not signed in to a Google Account, we store the information we collect with unique identifiers tied to the browser, application, or device you’re using. This helps us do things like maintain your language preferences across browsing sessions. When you’re signed in, we also collect information that we store with your Google Account, which we treat as personal information.

This privacy policy sets out how UK PC Gaming uses and protects any information that you provide us when you use this website. UK PC Gaming is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.  UK PC Gaming may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect
We may collect the following information:

name
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@ukpcgaming.com
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.